Seneca SmokeShop Complaints and Reviews

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Seneca SmokeShop
Main address: P.O. 25 14070 Gowanda NY
1-877-smoke60 (1-877-766-5360), 1-716-549-8666, sales@senecasmokeshop.com
  • 7 complaints
  • $337 claimed losses
  • $48 average
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  • Aug 04
  • Products
  • Government Regulations
  • 13

People who complained are probably not coming back on the board to report they got their smokes or money back. I am in a similar situation; but this is at a time I am willing to wait for one or the other. The government (with all due respect to our government-we do have freedom of speech) is taking advantage of another opportunity to win what appears to be a fair fight, which is punishing... Read more

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  • Oct 17, 2013
  • Food Stores
  • Customer Service
  • 24

I live in Quakertown Pa...on Oct 7th 2013 there was a representative from your company outside of our local store, located on route 663 quakertown pa....at that time the promotion was for each pack I purchased I would recieve one for 1cent...I purchased for myself and for myself, and recieved choice of one free item on the display table..one for myself and one for my friend. On Nov 16th...a... Read more

Was this review helpful? 0 3

  • Sep 17, 2013
  • Products
  • Online Order
  • 1
  • 1
  • 36

On August 26, 2013 I ordered 5 cartons of Heron full flavor 100's. On August 28, 2013 Seneca withdrew 187.82 from my checking account. Three weeks later still have not received cigarettes or refund. No problem was indicated with the order when I talked the sales representative on the phone. Can't understand why they would take my order and my money and not warn me of any impending problem with... Read more

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  • Jun 25, 2013
  • Shopping
  • Brooklyn, New York
  • Order
  • 2
  • 2
  • 50

HAVE BEN DEALING WITH SENECA SMOKE SHOP ABOUT 4 YEARS NOW, AND WHEN THEY SWITCHED SHIPPER, ORDERS ARE COMING LATER. I AM WAITING SINCE 5/28/13 TO RECEIVE. THEY TOOK ELECTRONIC MONIES ON 5/29/13 FROM BANK. hAVE BEEN TRYING ALL DAY TO REACHTHEM, WHEN I RECEIVD A CALL BACK AN HOUR AGO, I WAS TOLD I AM NOT ONE OF THEIR CUSTOMERS. I DO HAVE A CUSTOMER NUMBER WHICH IS ALWAYS USED TO PLACE ORDERS. IT... Read more

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  • Jun 05, 2013
  • Shipping
  • Bronx, New York
  • Shipping
  • 4
  • 4
  • 89

I have been a loyal customer for 2 years. My latest order - which they processed my electronic check for $156.96 - is being held hostage by the shipper, who claims I need to fill out a "door hanger" in order to receive shipment. I have never done this in the past. They have called me and delivered while I was home to sign for the shipment. I was told I could find said form on their website - not... Read more

Was this review helpful? 1 7

  • Jan 07, 2011
  • Food Stores
  • Hicksville, New York
  • 4
  • 4
  • 126

THIS ORGANAZATION IS A REAL SLEAZY ONE. THEY KNOW HOW TO TAKE YOUR MONEY RIGHT AWAY FOR CIGGARETTES BUT MAKE YOU DIE WAITING FOR THEM. ON MY FIRST ORDER, I WAS TOLD TO WAIT 2-3 WEEKS AND I AGREED. THEY SHOWED UP IN TWO WEEKS.OKAY,......... FINE. THEN THEY SWITCHED TO RPS SHIPPERS. IT'S BEEN OVER 3 WEEKS AND NOTHING. I EVEN TRIED CONTACTING THEM BUT YOU GET A VOICMAIL AND NO CALL BACK. THEN I... Read more

Was this review helpful? 2 0

  • Oct 22, 2010
  • Food Stores
  • Reston, Virginia
  • 1
  • 1
  • 117

After waiting for over two months for my delivery of cigarettes from the Seneca smokeshop in Gowanda N.Y. and numerous phone calls,I was told I was getting a refund.I had paid by electronic check and was to have my refund within a week.It is now more than two weeks and still have not received my refund.It is nearly impossible to reach them by phone and E-mails go unanswered. Beware of this... Read more

Was this review helpful? 3 4
 
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